// Leadership Team
Meet the Cybersecurity Leaders
Protecting Modern Businesses
At Broad Street Cyber, leadership is more than a title. Our founders work directly with clients to help organizations strengthen their cybersecurity posture, reduce cyber risk, and build resilient IT environments.
Unlike many cybersecurity firms where projects are handed off after the sale, our leadership team remains actively involved throughout every engagement. We believe the best cybersecurity outcomes come from experienced professionals who understand both technology and business.
Whether your organization needs managed cybersecurity services, penetration testing, vulnerability assessments, cloud security, compliance consulting, or strategic IT guidance, Broad Street Cyber provides executive-level expertise backed by decades of real-world experience.
Michael Heger co-founded Broad Street Cyber with a simple mission: deliver enterprise-grade cybersecurity services while providing the personalized attention that businesses deserve.
With more than 13 years of experience in technology sales, cybersecurity consulting, and business development, Michael specializes in helping organizations identify cybersecurity risks, understand emerging threats, and implement practical security strategies that align with business objectives.
Rather than recommending unnecessary technology, Michael focuses on solving business problems through smart cybersecurity planning, risk management, and trusted advisory services. His consultative approach has helped organizations confidently navigate today's increasingly complex digital landscape.
As Managing Partner, Michael oversees client strategy, partnerships, and business growth while ensuring every customer receives exceptional service from the initial consultation through long-term security planning.
// Areas of Expertise
// Why Clients Work With Michael
Organizations choose Michael because he understands that cybersecurity is ultimately about protecting people, operations, revenue, and reputation. He builds long-term partnerships by providing honest recommendations, responsive communication, and measurable business value.
Brian Stevens
Account Manager
Client Relationships · Account Management · Customer Success
Brian Stevens serves as an Account Manager at Broad Street Cyber, where he is dedicated to building strong, lasting relationships with clients and ensuring they receive exceptional service and support. Brian works closely with customers to understand their unique needs, coordinate solutions, and serve as a trusted point of contact throughout their partnership with the company.
Known for his responsiveness and attention to detail, Brian helps ensure smooth communication between clients and internal teams, driving satisfaction and long-term success. He is committed to delivering value at every stage of the client relationship, from onboarding through ongoing account management.
// Areas of Expertise
// Why Clients Rely on Brian
Clients count on Brian because he is responsive, detail-oriented, and genuinely invested in their success. He keeps communication clear between clients and internal teams, ensuring every engagement runs smoothly from onboarding through long-term account management.
// Technical Support Team
Layered expertise,
engineered for every issue.
Behind every client engagement is a tiered support model that matches the right engineer to the right problem — so issues are resolved quickly, escalated cleanly, and hardened against repeat failure.
Tier 1 · Help Desk Support
First response · rapid triage
Our L1 technicians are the front line of every support engagement — the first point of contact for users and the fastest path to resolution for common issues.
// Core Responsibilities
- ›Ticket intake, categorization, and rapid triage
- ›Password resets, account access, and M365 support
- ›Basic network and connectivity troubleshooting
- ›Standard software installs and configuration
- ›Knowledge-base documentation and escalation routing
// Skill Stack
Tier 2 · Technical Support Engineers
Advanced troubleshooting · system depth
L2 engineers handle the issues that go beyond the playbook — deeper systems troubleshooting, infrastructure changes, and coordinated remediation across platforms.
// Core Responsibilities
- ›Server, endpoint, and cloud platform remediation
- ›Advanced networking and VPN troubleshooting
- ›Patch management and configuration changes
- ›Coordinating vendor escalations and warranties
- ›Mentoring L1 and building repeatable runbooks
// Skill Stack
Tier 3 · Senior Engineers & SMEs
Deep expertise · architecture & security
L3 senior engineers and subject-matter experts resolve the most complex problems and design the secure architectures that keep client environments resilient.
// Core Responsibilities
- ›Root-cause analysis on complex, high-severity incidents
- ›Security architecture and infrastructure design
- ›Vulnerability remediation and hardening engagements
- ›Advanced threat, forensics, and recovery operations
- ›Strategic recommendations to leadership and clients
// Skill Stack
Tier 4 · Principal Engineers & Architects
Strategic architecture · enterprise design
L4 principal engineers and architects own the most complex security architectures, set cross-client engineering standards, and lead the strategic technology direction that shapes every engagement.
// Core Responsibilities
- ›Enterprise security architecture and platform design
- ›Cross-client engineering standards and reference builds
- ›Advanced R&D and emerging-technology evaluation
- ›Executive technical advisory and roadmap planning
- ›Vendor and platform strategy evaluation
// Skill Stack
// Why Businesses Choose Broad Street Cyber
A different philosophy
for cybersecurity partnership.
Choosing a cybersecurity partner is one of the most important technology decisions your organization will make. Broad Street Cyber was built around a different philosophy.
We believe businesses deserve direct access to experienced cybersecurity leaders, not layers of sales representatives or outsourced support. Every client engagement benefits from leadership involvement, technical excellence, and a commitment to long-term success.
Our approach combines proactive cybersecurity, modern IT strategy, and responsive managed services to help organizations defend against ransomware, phishing attacks, insider threats, business email compromise, cloud vulnerabilities, and evolving cyber risks.
Whether you're a growing business looking to improve security or an established enterprise seeking a trusted cybersecurity partner, Broad Street Cyber delivers solutions designed around your unique business needs.
// Why Work With Broad Street Cyber
- Executive-level cybersecurity leadership
- Decades of combined enterprise IT and cybersecurity experience
- Personalized service from company leadership
- Proactive threat prevention and risk reduction
- Scalable managed cybersecurity services
- Trusted security advisors focused on long-term partnerships
- Proven expertise in cloud, infrastructure, compliance, and cybersecurity operations
- Business-first cybersecurity strategies that support growth
// Our Commitment
Trust is earned.
Cybersecurity is constantly evolving, but one principle never changes.
Every recommendation we make, every assessment we perform, and every security solution we deploy is designed with one objective: helping your organization operate more securely, confidently, and efficiently.
At Broad Street Cyber, we don't simply manage technology. We protect businesses, safeguard reputations, and build lasting partnerships that enable organizations to grow securely in an increasingly connected world.